Results
We report four numbers to every firm, every week. Here they are.
Not vanity metrics. The same four figures your managing partner sees in the weekly report — aggregated across active markets.
Acceptance rate
92%
Delivered cases accepted by firm intake without a flag, trailing 90 days.
Time to first call
3 min
Median time from consumer opt-in to our first recorded call.
Time to signature
14 h
Median time from opt-in to e-signed retainer.
Replacement rate
8%
Cases flagged within 14 days and replaced at no charge.
Trailing 90 days across active markets. Updated monthly from portal data.
Case studies
Three firms, three markets, in their own numbers.
Houston · Harris Co.
TEXAS · AUTOSINCE [MONTH YEAR]
Eight-attorney PI firm, Houston
Came to us after rejecting most of a lead vendor's output. Started with a ten-case trial batch under strict criteria: treatment within 14 days, insured at-fault party, no prior counsel. After one profile adjustment in week two, acceptance settled above 90% and the firm moved to a standing order of 30 signed cases a month.
"The recording is the difference. My intake director listens to the call before she ever picks up the phone."Managing partner · name withheld at firm's request
Las Vegas · Clark Co.
NEVADA · RIDESHARE + AUTOSINCE [MONTH YEAR]
Boutique rideshare practice, Las Vegas
Needed rideshare cases specifically and had been paying for shared auto leads to find them. We built a rideshare-only profile with trip-status capture and the 72-hour hold Nevada requires. The weekly report replaced a spreadsheet the office manager had been keeping by hand.
"We know exactly which cases we paid for and why each one qualified. That was never true before."Founding attorney · name withheld at firm's request
Seattle · King Co.
WASHINGTON · AUTOSINCE [MONTH YEAR]
Regional firm, Seattle
Ran a trial batch alongside their existing TV spend to compare cost per signed client. Two cases were flagged in the first month and replaced within the week without a dispute. They have since added motorcycle to the order and hold the Washington auto market.
"Flagging a case took thirty seconds and the replacement showed up Thursday. That's the whole review."Intake director · name withheld at firm's request
What "acceptance rate" means
The number we're graded on.
Acceptance rate is the share of delivered cases your intake team accepts without flagging within 14 days. It is calculated from your decisions in the portal, not ours.
Every engagement sets an acceptance floor. If a week closes under it, we replace the shortfall in the following week at no charge. Industry reporting has described firms rejecting most of what they paid for; we would rather be measured on the opposite.
Acceptance by week · sample marketfloor 85%
Illustrative. Amber week fell under the floor — shortfall replaced the week after.